We are committed to providing doctors, patients and other customers with a quick and reliable testing and the friendly, competent and efficient service they expect. We have launched 'Service Pledge' to set service targets as guidelines for our staffs and encourage them to enhance their standards of service.
Urgent Tests：2 hours from the receipt of specimen at the Central Laboratory except referred out tests.
Non-Urgent Test：According to the stated TAT in this service manual.
Customer complaint：Initial response within 5 hours from time of complaint received or agreed time with customer.